Frequently Asked Questions
Everything you need to know about your pole fitness gear and orders.
What is the best way to clean my pole wear?
To preserve the elasticity and grip-friendly finish of your garments, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid fabric softeners and tumble dryers.
How long does shipping take for competition gear?
Standard domestic shipping typically takes 3-5 business days. For custom competition apparel, please allow an additional 7-10 days for production before your order is dispatched.
Can I return grip aids if they have been opened?
For hygiene and safety reasons, we can only accept returns on grip aids, resins, and lotions if the safety seal is intact and the product is unused.
Do you offer international shipping for pole equipment?
Yes, we ship our apparel and accessories worldwide. Shipping rates and delivery times vary by country and are calculated at checkout based on your location.
How do I know which size to order?
Pole wear is designed to be form-fitting. We provide a detailed size chart on every product page. If you are between sizes, we generally recommend sizing up for comfort during active movement.
Are your products suitable for both studio and competition use?
Absolutely. Our gear is tested by professional athletes to ensure it meets the durability requirements for rigorous training while maintaining the aesthetic standards for stage performances.